Customer Care and Administration Supervisor

Posted 15 February 2024
DisciplineMedical Device, Life Science & Pharma

Job description

The Company
My client is a privately owned Australian enterprise that focuses on the distribution and assistance of diagnostics and research solutions within the Australian and New Zealand regions. 

The Role
  • Oversee inwards and outwards goods functions in line with company procedures 
  • Provide support and back-up across the full department of operations and customer care.
  • Must have an understanding of all processes from start to finish.
  • Provide back-up in processing of incoming and outgoing goods 
  • Maintain the company ERP software with current internal and external customer information.
  • Ensure the processes for special requests, standing orders, special prices, replacement goods and other non-standard procedures are functional and efficient 
  • Receive and handle customer enquiries and complaints  
  • Process all Field Service Reports and associated paperwork 
  • Ensure all Customer Care team members are trained and proficient in their roles and work collaboratively 
  • Support the financial controller in the accounts receivable functions 
  • Oversee and negotiate pricing with freight forwarders and couriers 
  • Ensure currency of MSDS for goods kept in the Warehouse 
  • Attend training sessions, trade shows and other company business that may require evening/weekend attendance  
  • Follow all necessary instructions to enable the Quality Assurance Program 
  • Identify and record any non-conformance 
  • Recommend action to prevent the occurrence of non-conformance 
  • Advise the Quality Assurance Manager of any issues regarding Quality 
  • Sound computer skills in CRM and Microsoft Office Software 
  • 5+ years office support experience 
  • Skills in accounts receivable and accounts reconciliation 
  • High degree of organisational abilities 
  • High level of empathy 
  • Detail and action oriented 

If you would like more information on this role, please contact Eva Kelly on 0481 167 596 for a confidential discussion.

If you wish to apply via email please submit your resume to

AustCorp Executive has been providing Technical Recruitment services to the MedTech industry for almost 20 years in Australia and New Zealand. With offices across Australia and Singapore we have a network of exceptional talent that is second to none. To find out more information about AustCorp and our services please visit the website to find out more