Customer Care and Administration Supervisor

Posted 15 February 2024
LocationSydney
DisciplineMedical Device, Life Science & Pharma
Reference1181729

Job description

The Company
My client is a privately owned Australian enterprise that focuses on the distribution and assistance of diagnostics and research solutions within the Australian and New Zealand regions. 

The Role
  • Oversee inwards and outwards goods functions in line with company procedures 
  • Provide support and back-up across the full department of operations and customer care.
  • Must have an understanding of all processes from start to finish.
  • Provide back-up in processing of incoming and outgoing goods 
  • Maintain the company ERP software with current internal and external customer information.
  • Ensure the processes for special requests, standing orders, special prices, replacement goods and other non-standard procedures are functional and efficient 
  • Receive and handle customer enquiries and complaints  
  • Process all Field Service Reports and associated paperwork 
  • Ensure all Customer Care team members are trained and proficient in their roles and work collaboratively 
  • Support the financial controller in the accounts receivable functions 
  • Oversee and negotiate pricing with freight forwarders and couriers 
  • Ensure currency of MSDS for goods kept in the Warehouse 
  • Attend training sessions, trade shows and other company business that may require evening/weekend attendance  
  • Follow all necessary instructions to enable the Quality Assurance Program 
  • Identify and record any non-conformance 
  • Recommend action to prevent the occurrence of non-conformance 
  • Advise the Quality Assurance Manager of any issues regarding Quality 
QUALIFICATIONS & REQUIREMENTS 
  • Sound computer skills in CRM and Microsoft Office Software 
  • 5+ years office support experience 
  • Skills in accounts receivable and accounts reconciliation 
  • High degree of organisational abilities 
  • High level of empathy 
  • Detail and action oriented 

If you would like more information on this role, please contact Eva Kelly on 0481 167 596 for a confidential discussion.

If you wish to apply via email please submit your resume to evak@austcorpexecutive.com.au

AustCorp Executive has been providing Technical Recruitment services to the MedTech industry for almost 20 years in Australia and New Zealand. With offices across Australia and Singapore we have a network of exceptional talent that is second to none. To find out more information about AustCorp and our services please visit the website https://www.austcorpexecutive.com.au/ to find out more