Customer Service Team Leader (Pre-Site & On-Site) - Major Home Building Company

Posted 10 June 2024
Salary$90k-$100k + Super
DisciplineConstruction, Engineering & Rail

Job description

The Company:

One of Victoria's biggest home-building companies that span across several property-related businesses. With operations across Melbourne and regional Victoria, their mission is to be the leader in Victoria’s home-building industry by championing innovations, setting a higher quality standard in building homes, and placing their valued clients at the heart of everything they do.

Position Objective:

Join our leading home building company and play a pivotal role in shaping the customer experience. We are seeking a dynamic and experienced Customer Service Team Leader to guide our team and ensure exceptional customer satisfaction.

Key Responsibilities:
  • Team Leadership: Supervise, train, and motivate the customer service team to achieve performance goals.
  • Customer Relations: Handle escalated customer inquiries and resolve complex issues to ensure customer satisfaction.
  • Operational Efficiency: Implement process improvements, maintain standard operating procedures (SOPs), and oversee the use of customer service tools.
  • Collaboration: Work closely with sales, construction, and finance departments to address customer needs and resolve issues promptly.
  • Quality Assurance: Conduct quality checks, ensure compliance with industry standards and company policies, and gather customer feedback for continuous improvement.
  • Customer Experience: Develop and implement strategies to enhance customer interactions and personalise service to build long-term relationships.
  • Crisis Management: Develop and execute plans for managing emergencies or critical customer issues, ensuring effective communication throughout.
Role Requirements:
  • Proven experience in a customer service leadership role, ideally within the home building or related industry.
  • OR someone who is in a senior customer service role looking for their next step up in their career where they currently don't have the opportunity to do so.
  • Strong communication, problem-solving, and interpersonal skills.
  • Ability to motivate, develop, and manage a team effectively.
  • Familiarity with customer service software and tools.
  • Commitment to delivering high-quality customer service and improving processes.
Key Benefits:
  • Join one of the largest companies in the industry that offers excellent career progression opportunities for the long term
  • Stable employment
  • Be part of a highly reputable company dedicated to building people's dream homes.
  • Opportunity for professional growth and development within a supportive and dynamic work environment.
  • Exceptional company culture who's core values are to support their staff in every way possible with their work
  • Contribute to a team that values customer satisfaction and strives for excellence in all interactions.
  • Long-term career role
  • A friendly and supportive workplace where your results, performance and contribution will be recognised and rewarded
  • Opportunities for professional development and continued internal and external training
  • A healthy work/life balance
  • Generous housing discounts on the company's award-winning homes
  • Working within a very supportive and collaborative team environment from office through to site. 
  • If you are passionate about customer service and have the leadership skills to drive our team to success, apply now to join us in delivering outstanding service to our customers!
How to Apply?

Via the Seek Website: Submit your updated resume using the 'Apply for this job' button at the top of this page and continue to follow the on-screen instructions. 

Via Smartphone/Seek App: Submit your updated resume using the "Quick Apply" button at the bottom of your telephone screen and follow the on-screen instructions. 

All applications will be kept in the strictest confidence and will not be forwarded as an application to our client without your prior approval first. 

To be considered for this full-time position, you MUST be eligible to work in Australia with no work restrictions.

Respectfully, please be advised that only shortlisted candidates will be contacted.