Technical Support Specialist (Level 2 – AV / Digital Signage)

We’re looking for a Level 2 Technical Support Specialist with experience in AV, digital signage, or IT support environments to join a high-performing technical team.

This is a primarily office-based role (approx. 85%), focused on helpdesk and remote support, with occasional on-site client work (approx. 15%).

About the Role

You’ll act as an escalation point for Level 1 issues, taking ownership of more complex technical challenges across AV and digital signage systems.
This role suits someone who:

• Has strong Level 2 helpdesk fundamentals
• Is confident working across hardware, software, and connected systems
• Takes ownership and follows issues through to resolution

Key Responsibilities

• Provide Level 2 support across AV and digital signage environments
• Manage and resolve tickets via a helpdesk system and phone support
• Troubleshoot hardware, software, and basic network-related issues
• Configure, deploy, and support digital signage platforms
• Perform internal setup, staging, and system configuration
• Support remote users and client environments
• Take full ownership of issues through to resolution
• Attend client sites for troubleshooting and project support (approx. 15%)
• Maintain accurate documentation and updates

Technical Environment You’ll ideally have experience with:

• BrightSign
• NovaStar
• Digital signage CMS platforms
• AV systems and signal flow fundamentals

And/or exposure to:

• Helpdesk/ticketing systems
• Windows environments and end-user device support
• Basic networking (IP addressing, connectivity troubleshooting)
• Remote support tools

About You

• Experience in a Level 2 AV, Digital Signage, or IT Support role
• Strong communication skills (spoken and written English)
• Excellent attention to detail
• A customer-first mindset
• Ability to take ownership of tasks and see them through
• Proactive, organised, and solutions-focused

Working Conditions

• Primarily office-based (approx. 85%)
• Standard hours: Monday–Friday, 9:00am–5:00pm
• Occasional shifts between 6:00am–6:00pm
• Rare weekend work
• Example shifts:
  • 6:00am – 2:00pm
  • 8:30am – 5:00pm (most common)

Requirements

• Driver’s license and own transport
• Willingness to travel to client sites when required
• Full working rights

Why This Role?

• Work across AV, IT, and digital signage technologies
• Join a technically strong, support-driven team
• Opportunity to build deeper expertise in specialised AV systems