Service Delivery Manager – AV / UC Sydney, NSW | $110K – $125K + Super

We’re looking for a hands-on Service Delivery Manager to support AV/UC service operations for a growing integrator delivering collaboration solutions across corporate and commercial environments.

This is a practical, people-focused role combining service coordination, technical understanding and customer engagement — ideal for someone coming from an AV/UC support or coordination background ready to step into more ownership.

The Role

You’ll help run day-to-day service operations, acting as the link between customers, technicians and internal teams.

• Coordinate AV field technicians and support activity
• Manage customer escalations and service requests
• Support SLA tracking and basic reporting
• Assist with scheduling and resource allocation
• Help manage service workflows and ticket queues
• Support invoicing and quoting processes where needed
• Build strong relationships with key customers
• Contribute to service improvements and smoother operations

What You’ll Bring

• Strong communication and customer service skills
• Experience in AV, UC, IT support or managed services
• Good understanding of AV/UC environments and support workflows
• Exposure to service coordination, helpdesk or technical support roles
• Comfortable working with technicians and end users
• Organised, reliable and willing to take ownership

Tech Exposure (nice to have)

• Microsoft Teams Rooms / Zoom Rooms
• Crestron / Poly / Cisco
• Logitech / Yealink
• Basic understanding of enterprise conferencing environments

Why Apply

• Growing AV & UC business with strong pipeline
• Opportunity to step into service leadership
• Mix of coordination, customer interaction and technical exposure
• Supportive team environment with real ownership potential

Who This Suits

• AV/UC technicians ready for a step up
• Service desk or support coordinators moving into AV
• Early-career Service Delivery professionals wanting more responsibility