Who are the company?
A multinational company specialising in ingredient manufacturing that delivers solutions to improve the nutritional quality of health products, dietary supplements, and personal care items.

Responsibilities: 

• Establish and maintain strong customer relationships to manage assigned accounts effectively.
• Identify new business opportunities and collaborate with internal teams to commercialise these opportunities.
• Co-create and achieve annual sales and profitability targets for assigned customers.
• Develop and maintain key account plans on an annual basis for assigned customers.
• Utilize the CRM system to capture customer projects, visit reports, and correspondence.
• Coordinate pricing with the regional commercial team, create quotations, and provide approved pricing offers to assigned customers.
• Develop annual pricing contracts and track progress against the contracts on a quarterly basis.
• Obtain accurate customer forecasts of future sales and volumes on a monthly basis.
• Deliver prompt and optimal service to customers, addressing any concerns in partnership with Customer Care, Supply Chain teams, and the Senior Director of Sales.
• Monitor and report on competitor and market activity, highlighting potential market opportunities in monthly reports and internal sales meetings.
• Identify and document problems related to products, processes, and quality systems using the Customer Complaints Report (CCR) system, and coordinate necessary communications for issue resolution both internally and externally.
• Follow safe work practices and rules, ensuring personal and others' safety at all times.

 To be Successful

Education

• Bachelor’s degree in Business, Science, Food Technology, or a related field.

Experience

• 5-8 years of sales or account management experience in the nutraceutical/nutrition industry with a proven track record of sales success.
• Knowledge of the Dietary Supplement and/or Infant Nutrition industry in Australia/New Zealand.
• Understanding of ingredients and/or manufacturing of products and/or applications is highly advantageous.

Skills

• Strong commercial acumen, analytical and conceptual abilities.
• Proficient in Microsoft Office and Teams; SAP experience preferred but not essential.
• Sound interpersonal, written, and verbal communication skills.
• Demonstrates clear problem-solving skills and the ability to navigate successfully within a matrix organization.

Attributes

• Passionate about sales with the ability to work autonomously.
• Capable of building rapport with both customers and colleagues.
• Positive, self-motivated, and driven professional capable of working in a remote environment.