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Company:
Rapidly growing payments solutions provider looking to hire an experienced Contact Centre Manager to head up the team and continue to drive service levels.
The role responsibilities:
Management of both an onshore and offshore team of service staff. Be responsible for managing client support lifecycles and maintaining high levels of productivity and service. Develop customer journeys and focus on first call resolution at every stage. Upskill team to improve skill set of the people you manage
Requirements:
Experience working in the Fintech or Payments field
People management experience
Understanding of a contact centre or IT support environment
Ability to run smooth customer onboarding experiences and work closely with clients
Excellent role, opportunity to come in as a manager then really make the team and environment your own before growing out the team.
Contact Centre Manager - Financial Technologies
- Discipline Digital & Technology
-
Reference
627961
Rapidly growing payments solutions provider looking to hire an experienced Contact Centre Manager to head up the team and continue to drive service levels.
The role responsibilities:
Management of both an onshore and offshore team of service staff. Be responsible for managing client support lifecycles and maintaining high levels of productivity and service. Develop customer journeys and focus on first call resolution at every stage. Upskill team to improve skill set of the people you manage
Requirements:
Experience working in the Fintech or Payments field
People management experience
Understanding of a contact centre or IT support environment
Ability to run smooth customer onboarding experiences and work closely with clients
Excellent role, opportunity to come in as a manager then really make the team and environment your own before growing out the team.