About the Company:
This company is a proud Australian manufacturing success story and a key player across the engineering and resources sectors in Australia and New Zealand. With a strong focus on quality, technical expertise, and exceptional customer support, they’ve earned a solid reputation within infrastructure, construction, and environmental industries.

Their innovative products are used in major projects including road and rail construction, mining and resources, landfill, sports and recreation facilities, and coastal engineering.

About the Role:
In this role, you'll be the first point of contact for valued customers—answering enquiries, processing orders, preparing quotes, and providing timely updates. Working closely with warehouse and internal teams, you'll play a vital part in ensuring seamless service and customer satisfaction.
This is a fast-paced, team-oriented role, perfect for someone with strong communication skills and a proactive attitude.

Key Responsibilities

• Handle inbound customer calls and respond to enquiries
• Process orders accurately and provide order status updates
• Prepare and issue quotes
• Manage a high-volume email inbox professionally and efficiently
• Maintain customer records in the CRM system
• Liaise with the warehouse to ensure order accuracy and timely dispatch
• Support the sales team with administration and customer follow-ups

About You

• A strong communicator with a genuine desire to help others
• Proven customer service or internal sales experience, ideally in a fast-paced environment
• Able to manage a high volume of calls and emails
• Experience preparing quotes and using CRM systems
• Confident with intermediate-level computer skills (Microsoft Office, etc.)
• Highly organised with great attention to detail
• A team player with a positive, solutions-focused attitude

Why Apply?

• Monday to Friday role – no weekend work
• Friendly, supportive team environment
• Work for a well-established company with long-term career prospects
• Play a key role in delivering outstanding customer experiences

Ready to take the next step in your customer service career?
Click Apply Now to submit your application today!