The Company:

A well-established home builder with a strong reputation in regional Victoria, known for delivering high-quality homes and exceptional customer experiences. The company prides itself on professionalism, a supportive team culture, and a commitment to excellence across all aspects of the home-building process.

Role/Key responsibilities:
This role is crucial in managing the customer journey from deposit through to handover, ensuring outstanding service and seamless communication throughout the build process. You will coordinate all customer-related activities and support operational teams to deliver homes on time, within budget, and to company standards.

• Maintain and update customer files with accurate documentation and records
• Provide regular communication to clients, offering timely updates and addressing inquiries throughout the build
• Coordinate permit applications, contract drawings, warranty insurance, and finance approvals
• Track all customer notes, deadlines, and project milestones daily in the company system
• Prepare status reports, schedules, and forecasts for internal meetings and management
• Support tender preparation and contract document administration alongside sales and estimating teams

Ideal candidate:

• Minimum 3 years’ experience in customer service coordination or administration, preferably within residential construction or a similar industry
• High attention to detail with excellent organisational and multitasking abilities
• Strong communication skills, both written and verbal, with a professional and customer-centric approach
• Proficient in Microsoft Office and adaptable to new software systems
• Self-motivated, proactive, and able to work independently in a fast-paced environment

How to Apply?

Via the Seek Website: Submit your updated resume using the 'Apply for this job' button at the top of this page and continue to follow the on-screen instructions. 

Via Smartphone/Seek App: Submit your updated resume using the "Quick Apply" button at the bottom of your telephone screen and follow the on-screen instructions. 

For any inquiries, please feel free to call: 0451 223 086

All applications will be kept in the strictest confidence and will not be forwarded as an application to our client without your prior approval first. 

In order to be considered for this full-time position, you MUST be eligible to work in Australia with no work restrictions.

Please be advised that only shortlisted candidates will be contacted.