The Company
My client is a privately owned Australian enterprise that focuses on the distribution and assistance of diagnostics and research solutions within the Australian and New Zealand regions. 
 

Salary Package  

• $100k -120k base 
• $8k - 10k bonus
• Super

Requirements

• Sound computer skills in CRM and Microsoft Office Software 
• Ability to be in the office every day in Chatswood (hours flexible)
• 5+ years of office support experience 
• Skills in accounts receivable and accounts reconciliation 
• Have a high degree of organisational abilities 
• High level of empathy 
• Detail and action-oriented 
• Based in office in Chatswood

The Role

• Oversee inward and outward goods functions in line with company procedures. 
• Provide support and backup across the entire department of operations and customer care.
• Must have an understanding of all processes from start to finish.
• Provide backup in the processing of incoming and outgoing goods. 
• Maintain the company ERP software with current internal and external customer information.
• Ensure the functional and efficient processes for special requests, standing orders, special prices, replacement goods, and other non-standard procedures. 
• Receive and handle customer enquiries and complaints.  
• Process all Field Service Reports and associated paperwork. 
• Ensure all Customer Care team members are trained and proficient in their roles and work collaboratively. 
• Support the financial controller in the accounts receivable functions. 
• Oversee and negotiate pricing with freight forwarders and couriers. 
• Ensure MSDS currency for goods is kept in the warehouse. 
• Attend training sessions, trade shows, and other company business meetings that may require evening/weekend attendance. 
• Follow all necessary instructions to enable the Quality Assurance Program. 
• Identify and record any non-conformance 
• Recommend action to prevent the occurrence of non-conformance 
• Advise the Quality Assurance Manager of any issues regarding Quality. 

  
  
If you want more information on this role, please contact Eva Kelly on 0481 167 596 for a confidential discussion.
  
If you wish to apply via email, please submit your resume to evak@austcorpexecutive.com.au