The Company:

A global leader in providing fire safety and security solutions for businesses and organisations worldwide. The main focus is making businesses and organisations a safer place all over the world. They invest in their employees and focus on progression opportunities as well and they are continuing to dominate the market in Australia.


The Role:

• Supplying quotes and customer service to clients where defects have been identified 
• Maximise sales opportunities and conversion ratios with existing clients and delivery of quotes derived from field technician defects/ recommended repairs reporting.
• Maintaining end to end process, including initial client contact, quote initiation, and follow-up contact to close out
• Run reports and utilise software tools (e.g. Field One) to establish hand held derived recommended repairs & defects which require estimation
• Run reports to ensure quotes are being closed out in a timely manner
• Create estimations utilising hand held derived data and estimating tool, and where necessary liaise with appropriate technician and where necessary customer to clarify scope of work
• Be active in the tender market by responding to tenders by due date and meeting company protocols and standards

The Candidate:

• Minimum 2 years Experience in the Fire Industry (preferred).
• Customer Service/Administration Experience (mandatory) or experience in a similar Defects Estimator role
• Experience increasing customer base/market share through excellent customer service
• A sound knowledge of the applicable Australian Standards relevant to Fixed Systems fire protection equipment (preferred)
• Some sales experience or proven sales history would be a benefit
• Excellent communication skills
• MS Word, Excel and Outlook experience
• Someone that wants to grow, up-skill and progress in their career