About the Company
A well-established Australian business has grown into a leader in pumping technologies and water treatment solutions. Built on family values and a strong customer focus, the company is recognised for delivering practical, innovative products tailored to a wide range of applications.

About the Role
We’re looking for an enthusiastic and organised Sales Administrator / Customer Service Representative. This is a full-time, office-based position that combines customer interaction with sales support and administration. It’s a great opportunity for someone who enjoys building relationships over the phone while keeping operations running smoothly behind the scenes.

What You’ll Be Doing

• Answering and making calls to support customers with orders, enquiries, and service requests
• Following up with clients and prospects to track current and upcoming projects
• Updating CRM records with accurate customer details, notes, and project progress
• Preparing and sending follow-up emails, documentation, and reports
• Assisting the sales team by scheduling meetings and coordinating next steps
• Helping to qualify new leads by gathering relevant information
• Supporting weekly reporting and campaign updates
• Liaising with internal teams to ensure timely responses and smooth workflow

What We’re Looking For

• Previous experience in customer service, sales support, or administration (preferred but not essential)
• Confident phone manner with excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Proficiency in Microsoft Office; CRM experience a bonus
• A proactive attitude with the ability to juggle multiple tasks
• Team-oriented, positive, and eager to learn

What’s on Offer

• Supportive team culture within a family-oriented environment
• Regular team catch-ups, staff lunches, and recognition initiatives
• Access to an Employee Assistance Program for health and wellbeing
• Modern office facilities with nearby cafés and shops
• Ongoing training and professional development opportunities

APPLY NOW!!!