Join a prestigious Medical Technology company renowned for revolutionising clinical workflows through cutting-edge medical software solutions. Specialising in surgical navigation, operating theatre integration, and seamless information exchange, this company is at the forefront of medical innovation.

As a Service Support Manager, you will lead a dynamic support engineering team, manage project installations, and address service-related concerns with our valued customers.

Requirements: We're seeking a passionate professional with a background in radiation oncology, boasting either 2-3 years of management experience or 3-5 years in project management/support, eager to elevate their career.
Key Responsibilities:

Liaison and Supervision: Act as the primary point of contact between diverse teams, ensuring smooth operations and effective task coordination.

Team Motivation: Inspire and drive team performance through management, coaching, career planning, and educational initiatives.

Training: Oversee comprehensive training programmes for new employees and ensure ongoing compliance with training requirements.

Operational Oversight: Manage daily field support activities, including installations, repairs, and service contract strategies.

Customer Relations: Address and resolve customer complaints, handle escalated calls, and build strong relationships with sales and technical teams.

Communication: Maintain effective communication within the team and with other divisions through regular updates and meetings.

Strategic Management: Ensure documentation compliance, monitor revenue forecasts, and develop plans to enhance service efficiency.

Recruitment and Performance: Hire new engineers and conduct performance reviews, fostering team competence and development.

Inventory Management: Oversee regional demo units and spare parts inventory, ensuring proper documentation and stock levels.

Take the next step in your career with a company that's shaping the future of medical technology. Apply today and be part of an innovative team dedicated to improving healthcare outcomes!

If you want more information on this role, please contact Eva Kelly on 0481 167 596 for a confidential discussion.

If you wish to apply via email, please submit your resume to evak@austcorpexecutive.com.au

AustCorp Executive has provided Technical Recruitment services to the MedTech industry for almost 20 years in Australia and New Zealand. With offices across Australia and Singapore, we have a network of exceptional talent that is second to none. To learn more about AustCorp and our services, please visit the website https://www.austcorpexecutive.com.au/ to learn more.