Service Technician - Aesthetic devices

Posted 05 June 2024
Salary$70-$75k + car allowance + bonus + Super
DisciplineMedical Device, Life Science & Pharma

Job description


We are seeking a dedicated Service Technician to provide essential on-site and remote technical support, ensuring the efficient and timely maintenance of our equipment. In this role, you will be responsible for diagnosing and repairing aesthetic medical devices, especially laser machines.
The position is based in Alexandria and involves travel to customer sites within metro NSW and resolving technical issues over the phone. You will join a small, skilled team of technicians, balancing your time between field assignments and warehouse duties.
This is a fantastic opportunity to join our growing company, where you will help us deliver exceptional customer service while working with the latest technology. There has never been a better time to join us!
Key Responsibilities:
  • Cultivate and maintain strong relationships with both external and internal clients.
  • Provide outstanding customer service and support.
  • Deliver specialized remote support via telephone, email, or on-site visits.
  • Gain and maintain in-depth knowledge of our products.
  • Negotiate timelines for solution implementation with clients and keep them informed throughout the resolution process.
  • Manage customer expectations and ensure follow-up strategies to guarantee satisfaction.
Preferred Experience and Qualifications:
  • More than 2 years of proven experience in the installation and maintenance of electromechanically driven machinery.
  • Engineering qualifications in Industrial Electronics or Laser Technology.
  • Experience with precision optical and mechanical alignments, as well as medical/laser device support, is highly desirable.
  • Excellent communication and organizational skills.
As part of our extensive parent group, we offer professional development opportunities, excellent company benefits, a top-notch employee recognition program, long-term job stability, and an engaging work environment.
If you are passionate about making a positive impact on the lives of individuals with mobility challenges and possess the necessary skills, we invite you to apply for this rewarding position. Please submit your application, or get in touch today! or feel free to call on 0420538671