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The Company:
We service the Australian manufacturing Industry providing highly experienced and comprehensive support to our customers with a focus on creating solutions. Due to growth, we now require the service of a professional Customer Service representative with a strong strategic and analytical approach based in Melbourne.
The Role:
Is a position within a global leader. A generous Base Salary + Super is on offer. Interviewing now.
Customer Service Representative | Raw Materials | Import/ Export
- Discipline Industrial & Manufacturing
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Reference
CUSTS
We service the Australian manufacturing Industry providing highly experienced and comprehensive support to our customers with a focus on creating solutions. Due to growth, we now require the service of a professional Customer Service representative with a strong strategic and analytical approach based in Melbourne.
The Role:
- Daily tasks would include assisting customers service with new enquiries
- Keying orders in system and making sure there is enough stock to serve the customers
- Working with Account Managers to service the client base in their sector
- Follow up calls to customers to ensure products & services are meeting customers’ needs
- Maintaining all data on company CRM
- Solving complex problems, whist building and maintaining relationship with client base
- Customer Service. Ideally with in a raw materials supplier of any type.
- Order Tracking - ALL Imports / Shipments - Highlighting and reporting identified issues re: ETA dates
- Order Placement – Supporting our Business Managers & liaising with overseas suppliers
- Import, Export & Clearance - Experience in paperwork
- Local ANZ logistics - managing 3PL to our end customers DIFOT
- General Administration - Organisation Skills
- Strong Microsoft Office skills, Excel, PowerPoint, Word
- Excellent communication and problem-solving skills
Is a position within a global leader. A generous Base Salary + Super is on offer. Interviewing now.